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Revocation Instruction for VitaScale System

Right of Revocation 

You have the right to revoke this contract within thirty days without stating reasons. The revocation period is thirty days from the day you or a third party designated by you, who is not the carrier, took possession of the last goods.

To exercise your right of revocation, you must inform us (VitaScale GmbH, Südwestpark 67, 90449 Nürnberg, Germany), service@vitascale.de, Telephone: (+49-1708864668) by means of a clear statement (e.g., a letter sent by post or email) about your decision to revoke this contract. You may use the attached sample revocation form, although it is not obligatory.

To meet the revocation deadline, it is sufficient for you to send the communication concerning the exercise of the right of revocation before the revocation period has expired. 

Consequences of Revocation 

If you revoke this contract, we shall reimburse you all payments received from you, including the delivery costs (with the exception of additional costs resulting from your choice of a different type of delivery than the least expensive standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive notification of your revocation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless expressly agreed otherwise with you; in any event, you will not incur any fees as a result of such reimbursement. 

We will bear the cost of returning the goods if you use the return label provided by us for returns within Germany. Otherwise, you are responsible for the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Expiration of the Right of Revocation 

The right of revocation does not exist or expires for contracts for the delivery of goods that are unsuitable for return due to reasons of health protection or hygiene if their sealing or labeling has been removed after delivery, or if they have been inseparably mixed with other goods after delivery. 

Sample Revocation form: 

To VitaScale GmbH, Südwestpark 67, 90449 Nürnberg, Germany, service@vitascale.de, 

I/we ______________________________________ hereby revoke the contract concluded by me/us _______________________________________ for the purchase of the following goods/the provision of the following services: 

 ______________________________________________ (mentioning the goods/service) 

Ordered on: ___/___/___

Received on: ___/___/___

Our Voluntary Return Policy – 30 days

All items purchased in-store can be returned for a full refund within 30 days of the original purchase date. Items purchased online can be returned for a full refund within 30 days from the delivery date. Please note that we do not offer exchanges. When using the return shipping label, which we will send to you in the case of a return request via email, we will cover the return shipping costs. Otherwise, you are responsible for the return shipping costs. The original shipping fee (if incurred) will not be refunded. If items were purchased using a voucher code, you will receive a different code for the amount of the returned items. Once we receive your returned package, we will process the refund within 14 days of receiving the returned item. Refunds for purchases will be credited only to the original payment method provided by you.

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Consumer’s Signature                                                           VitaScale’s representant Signature

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Date of Signature                                                                              Date of Signature 

This Manufacturer's Guarantee ("Guarantee") is issued by VITASCALE GmbH and its affiliated companies ("VitaScale") and is applicable exclusively to the use of the VitaScale system, hereinafter referred to as the "VitaScale System," strictly within interior environments. Any use of the VitaScale System outside of this specified scope renders this Manufacturer's Guarantee null and void. 

This Manufacturer's Guarantee is the sole and exclusive guarantee provided by VitaScale, supplanting all prior, conflicting, or alternative assurances. It is limited to the durations stipulated below and does not affect or restrict the buyer's contractual or legal warranty rights against the respective seller. 

During the warranty periods outlined below, the covered components of the VitaScale System are warranted to be free of defects or malfunctions under normal use. The guarantee applies exclusively to the specified VitaScale System components within the given periods.

Battery: 12 months 

VitaScale guarantees the battery for a period of 12 months from the original delivery date, ensuring freedom from processing and material defects. 

VitaScale guarantees the battery for a period of 12 months from the original delivery date, ensuring freedom from processing and material defects.

Sensor: 2 years. 

VitaScale guarantees, for a period of 2 years from the original delivery date, that the frame (excluding movable parts) and sensors of the VitaScale System are free from processing and material defects.

Plastic Housing: 2 years.

VitaScale guarantees that the plastic components and original parts supplied with the VitaScale System are free from processing and material errors for a period of 2 years from the original delivery date. Exclusions apply to certain components prone to normal wear. 

Assembly: 12 months. 

For VitaScale Systems initially assembled by an authorized VitaScale employee, labor costs for repair or replacement are covered within the framework of this limited guarantee for a period of 12 months from the original delivery date. Shipping costs are covered during the guarantee period for items returned to a VitaScale service center, excluding locations outside VitaScale's service area. 

Who and What is Covered: 

This Manufacturer's Guarantee is applicable solely to the original owner of the VitaScale System, and it is not transferable. If a defect arises within the guarantee period, VitaScale may, at its discretion, replace or repair the VitaScale System or the faulty component.

What is Not Covered: 

The guarantee does not cover other VitaScale products or services, non-VitaScale products, non-VitaScale work, stolen or fake products, items purchased from unauthorized dealers, products used outside designated areas, or products with missing or unrecognizable serial numbers. Software and issues resulting from normal wear and tear, improper assembly, maintenance, or use contrary to instructions are also excluded. 

Any attempt to alter or repair VitSacale Systems poses a risk of injury and property damage. VitaScale disclaims responsibility for damage or injuries resulting from unauthorized movements or repairs. The limited guarantee may be voided if the VitaScale System is moved outside VitaScale's service area. 

Guarantee service can only be initiated by contacting the customer service team at service@vitascale.de. Provide the serial number and purchase documentation with the purchase date when reporting defects. Complaints must be lodged within the specified guarantee period. 

All disputes related to this limited guarantee or the VitaScale System are subject to the dispute resolution procedures outlined in VitaScale's general terms and conditions, accessible at www.vitascal.de/agbs.  

It is imperative to read the operating instructions before using the VitaScale System. Regular maintenance in line with these instructions ensures proper system operation. This Manufacturer's Guarantee is governed by the laws of the Federal Republic of Germany.